Privacy Policy

Future Marketplace Pty Ltd ACN 664 086 266 as trustee of the Future Marketplace Unit Trust (referred to as “RealFuture” or “us” or “we” or “our” in this Policy) is committed to protecting your privacy. 

This Privacy Policy explains how we collect, use, disclose and manage personal information within our organisation. 


Kinds of personal information we collect

The types of personal information we collect about you will depend on the nature of your interaction with RealFuture, including whether you are an agent, vendor, purchaser, partner, employee or you engage with our organisation in some other capacity.

The kinds of personal information that we collect and hold about you may include:

  • identifying information, such as your name
  • contact information, such as your postal address, email address and telephone number
  • usernames and passwords that you may create when creating an account with us
  • details of any services that we provide to you
  • information about how you use the services we provide
  • records of our communications with you and communications you make using our websites
  • records of your interactions on or with our websites via technologies such as cookies, or online ads 

Without this information we may not be able to provide you with our services (or with all of the features and functionality offered by our services) or to respond to queries or requests that you submit to us. 


How we collect personal information

We collect information about you in a variety of ways including:

  • when you create an account with us
  • when you interact with our website
  • when you submit a query/ contact form to us
  • when you accept cookies and/ or click on an ad for RealFuture.

Where we collect personal information from you, we will generally do so directly ourselves. However, in some cases we may collect personal information from a third party, such as through your nominated real estate agent.

We will not collect personal information about you unless that information is necessary for one or more of our functions or activities as an organisation. We will collect personal information from you only by lawful and fair means and not in an intrusive way.


Purposes for which we use personal information

We may use personal information that we collect about you for the following purposes:

  • to enable us to provide our services
  • communicating with you (including to send you direct marketing)
  • to monitor the use of our services
  • to assess, maintain, upgrade and improve our services
  • to manage your relationship with us
  • to comply with our legal and regulatory obligations

We may use your personal information to otherwise conduct our business and comply with law. This includes complying with our legal and contractual obligations.

We may from time to time use your personal information in order to send you marketing materials about services that we think you may be interested in. You can opt-out of receiving marketing communications from us by contacting us at info@realfuture.com.au or following the “unsubscribe” link in the communication.

We may also use and disclose your information for other purposes as authorised by you, or in accordance with your requests or instructions.


People to whom we disclose personal information

  • your representatives, advisers and others you have authorised to interact with us on your behalf
  • people who work for us, or on our behalf (for example, marketing, administration, or those providing other technical and non-technical support (including IT services))
  • our business partners and service providers
  • government authorities who ask us to disclose that information where required by law

We will not disclose your personal information to anyone outside Australia.


Cookies

We use ‘cookie’ technology on our website. Cookies are small text files created and stored on your hard drive by your internet browser software, in order to hold relevant information about the web page you are currently viewing.

We use cookies to measure usage sessions accurately, gain a clear picture of which areas of our website attracts traffic, track and analyse your use of our online service and improve the functionality of our website.

Please refer to your browser’s help menu to find out how to disable cookies. While you will still be able to browse our website with cookies disabled on your internet browser, some website functionality may not be available or may not function correctly.


Storage and security of personal information

We aim to keep your personal information secure by taking reasonable steps to protect your information from unauthorised access, use, modification, destruction or disclosure.

We take reasonable steps to ensure that any of your personal information which we hold is accurate, complete and up-to-date. These steps include promptly updating personal information when we are advised that the information has changed, checking our contact lists for accuracy, and providing individuals with a simple means to update their personal information.

We store personal information for as long as it is needed for the purpose for which it was collected or as required by law. We use a range of physical and technical security processes and procedures to protect the confidentiality and security of the information that we hold, and we update these from time to time to address new and emerging security threats.


Access and correction

You can:

  • seek access to any personal information we hold about you
  • ask us to correct your personal information if you discover it is inaccurate, incomplete or out-of-date.

If you want to access or correct the personal information we hold about you, please contact us using the contact details set out below. To protect the integrity and security of the information we hold, we may ask that you follow a defined access procedure, which may include steps to verify your identity. There is no charge to submit a request to access or correct your personal information. However, in certain instances, we may charge an administration fee for providing you with access to the requested information. In such cases, we will always inform you of the relevant charge before proceeding.

There may be cases where we are unable to provide the information you request, such as where it would interfere with the privacy of others or result in a breach of confidentiality. In these cases we will let you know why we cannot comply with your request.


Complaints

We try to meet the highest standards in order to protect your privacy. However, if you are concerned about the way in which we are managing your personal information, please contact us using the contact details set out below. Complaints must be lodged in writing. We will deal with any concerns as soon as possible and will endeavour to get back to you within a reasonable timeframe.


Changes to this policy

We may make changes to this policy from time to time, to take into account changes to our standard practices and procedures or where necessary to comply with new laws and regulations. The latest version of this policy will always be available on our website.


Contact details

If you need to contact us or want any further information from us on privacy matters, please contact us at:

Phone: [RF to insert contact details for privacy information]
Email: info@realfuture.com.au
Address: Level 13, 664 Collins Street, Docklands, VIC 3008